IT/OT Technical Business Partner - Weyauwega

Career Opportunities ,

Job Title: Automation Engineer

Company: Agropur

Location: Appleton, Wisconsin

Description:The IT/OT Technical Business Partner is responsible for keeping local IT operations at 100% uptime and preventing and minimizing the impact of downtime incidents caused by IT failures as a member of the IT/OT USA group.

  • Maintain up-to-date inventory records for all local IT assets, including PCs, network switches, printers, etc.

  • Create and maintain up-to-date documentation of all local IT systems and infrastructure.

  • Work in partnership with local Automation (OT) team. Build and maintain strong synergy between IT and OT.

  • Engage in constant communication with plant leadership to ensure IT needs are being met.

  • Install, configure, maintain, and troubleshoot a wide range of hardware and software.

  • Resolve incidents and requests in a timely manner to eliminate downtime and prevent cost overruns.

  • Isolate, reproduce and analyze a wide range of complex technical issues and drive their resolution, either directly or through escalation depending on urgency and complexity.

  • Communicate issues, failures, upgrades, or replacements in a timely manner to local management, IT leadership, and/or end-users to assist planning and ensure understanding.

  • Oversee work and performance of IT subcontractors. Ensure that company standards are being met and work is being completed to the highest quality levels.

  • Reinforce SLAs to help set and manage end-user expectations.

  • Ensure proper maintenance of local IT equipment.

  • Identify and communicate areas for improvement. Help implement these changes.

  • Support and help maintain production environments (where applicable).

  • Support IT standards and help reinforce policies and procedures.

  • Inspect and test systems and hardware for reliability and to access downtime risks.

Experience, Skills, and Abilities: 

The Requirements (Minimum Qualifications):

  • Bachelor’s Degree in Computer Science or related field required.

  • Equivalent combination of education and/or experience may be considered.

  • Minimum three (3) years of relevant experience as a technical advisor required.

  • A+, Network+, Security+ required.

The Extras (Preferred Qualifications):

  • Experience in a plant/manufacturing environment preferred.

Hours/Employment Type: Full Time

Salary: N/A

How to Apply: Visit our online posting