Quality Manager

Career Opportunities,

Job Title: Quality Manager

Company: Klondike Cheese Co.

Location: Monroe, Wisconsin

Description: The Quality Manager will be responsible for supervising the Quality Control objectives, staff, and programs to ensure compliance with company policies and procedures, and all government or other regulations, with a focus on product quality, food safety expectations, and continuous improvement. The Quality Manager will be responsible for the overall product safety, quality, and regulatory compliance for the manufacturing plant. 

  • Responsible for maintaining the company’s Quality Assurance Program at the facility according to established policies and procedures and assuring the accuracy of data.
  • Responsible for the monitoring and auditing of product quality and compliance.
  • Ensures compliance with all company, state, federal and international safety and regulatory policies and practices as appropriate.
  • Responsible for actively supporting root cause analysis and corrective action implementation for issues related to manufacturing process and/or product quality.
  • Participates in visual and physical audit of product and/or material to ensure conformance to established standard of quality, appearance, and other specified requirements.
  • Maintains a preventative quality system, specification compliance, approved supplier program, food safety training and development, quality testing of ingredients and/or finished products, labeling, complaint handling, and communication with sales and plant personnel regarding quality program trends, issues, and opportunities according to established policy and procedures.
  • Promotes and supports the concept of continuous quality improvement and utilizes applicable techniques.
  • Supports overall quality training up to and including on boarding of new employees, and quarterly and annual training.
  • Recruits, directs, coaches, leads, and supervises all QA personnel constantly raising the standard of performance.
  • Establishes quality related education and development programs for employees including SOP’s, quality specifications, safety, and job expectations.
  • Researches and provides analytical results on customer complaints in a timely manner. Interacts with customers as needed on complaint investigation and resolution.
  • Maintains quality programs such as HACCP, BRC certification, FSMA food safety plan, specifications for raw and finished materials, recall program, environmental monitoring program, and comprehensive pest control program.
  • Monitor product microbiological and analytical product results.
  • Put product on hold and perform immediate investigation if any deviations from specifications are found.
  • Documents and records product quality issues, including photographs, and completes appropriate follow up.
  • Responsible for maintaining Organic, Kosher, and Halal certification.
  • Accompanies inspectors during FDA, BRCGS, WDATCP, and customer audits.
  • Conducts internal, vendor and contract manufacturing audits as required.
  • Works with chemical suppliers to monitor cleaning effectiveness and chemical usage and costs.
  • Completes administrative tasks related to supervision of subordinates, including reviewing and approving timesheets and time off requests.
  • Completes other related tasks as assigned. 

Experience, Skills and Abilities: 

  • 5 years previous manufacturing QA experience.
  • Management experience preferred.
  • Bachelor’s Degree or equivalent in Biology, Food Science, or another related program preferred.
  • Experience in a food grade manufacturing facility preferred.
  • Dairy processing experience preferred.
  • Skills in monitoring and measurement of process control, auditing, manufacturing of food products, sanitation process, knowledge of HACCP, SSOP regulations, FSMA PCQI, skills in team leadership, and root cause analysis.
  • Strong accuracy and attention to detail.
  • Efficient organizational skills.
  • Excellent communication skills, both oral and written.
  • Ability to work in a fast-paced environment while performing duties with a sense of urgency.
  • Ability to communicate effectively with employees at all levels of the organization. 

Hours/Employment Type: Full Time

Salary/Wages: To be determined

How to Apply: Visit our online posting

Questions? Please contact Melissa Brunner at melissa.brunner@klondikecheese.com or (608) 325-3021