Client Service Representative - China

Career Opportunities ,

Job Title: Client Services Representative - China

Company: Agropur

Location: China

Description: 

The Client Services Representative will revolve around managing numerous minor accounts within a clearly defined territory.  This position will provide support to the sales team with a view toward delivering better service and increasing our market share.  The Client Services Representative will also be responsible for looking after day-to-day issues and problems, requests for assistance and complaints, communications related to promotions, issuing credits and enforcing our customer service policy.

  • Be the liaison between Agropur and customers and serve as a customer support resource for Territory Sales Managers.

  • Create ties with appropriate stakeholders in our manufacturing facilities and QC groups, US logistics and customer service departments for the purposes of nurturing a customer follow-up process.

  • Draft reports on, among other things, sales figures, volumes, returned unsaleable products, customers and the various action plans in effect.

  • Assist with development of new customers in a given territory.

  • Monitor the introduction of new products and prospect the development of related products.

  • Follow up with active and inactive customers in your territory.

  • Collaborate with other departments (Distribution, Master Records, Credit, Price Management) to resolve customer service issues.

  • Prepare, review, and submit customer information forms and credit applications for existing and new customer accounts.

  • Attend to all customer queries regarding our products (prices, data sheets, etc.).

Experience, Skills and Abilities: 

The Requirements (Minimum Qualifications):

  • Bachelor’s Degree in Business Administration or relevant field required.
  • Equivalent combination of education and/or experience may be considered.
  • Minimum two (2) years of experience related to sales coordination or administration required.
  • Strong ability to communicate in spoken and written English and Mandarin required.

Hours/Employment Type: Full Time

Salary: N/A

How to Apply: View job posting here.