Client Service Representative - China
Job Title: Client Services Representative - China
The Client Services Representative will revolve around managing numerous minor accounts within a clearly defined territory. This position will provide support to the sales team with a view toward delivering better service and increasing our market share. The Client Services Representative will also be responsible for looking after day-to-day issues and problems, requests for assistance and complaints, communications related to promotions, issuing credits and enforcing our customer service policy.
Be the liaison between Agropur and customers and serve as a customer support resource for Territory Sales Managers.
Create ties with appropriate stakeholders in our manufacturing facilities and QC groups, US logistics and customer service departments for the purposes of nurturing a customer follow-up process.
Draft reports on, among other things, sales figures, volumes, returned unsaleable products, customers and the various action plans in effect.
Assist with development of new customers in a given territory.
Monitor the introduction of new products and prospect the development of related products.
Follow up with active and inactive customers in your territory.
Collaborate with other departments (Distribution, Master Records, Credit, Price Management) to resolve customer service issues.
Prepare, review, and submit customer information forms and credit applications for existing and new customer accounts.
Attend to all customer queries regarding our products (prices, data sheets, etc.).
Experience, Skills and Abilities:
The Requirements (Minimum Qualifications):
- Bachelor’s Degree in Business Administration or relevant field required.
- Equivalent combination of education and/or experience may be considered.
- Minimum two (2) years of experience related to sales coordination or administration required.
- Strong ability to communicate in spoken and written English and Mandarin required.
Hours/Employment Type: Full Time
How to Apply: View job posting here.