Customer Service Account Manager

Career Opportunities ,

Job Title: Customer Service Account Manager

Company: Winona Foods, Inc.

Location: Green Bay, WI

Description: Under the direction of the Customer Service Manager, the Customer Service Account Manager is the liaison between Winona Foods departments (i.e. sales, QA, accounting, warehouse, production, scheduling) team and the customer base. Candidates subject to a pre-employment background check and drug screen. The list of duties and responsibilities of the Customer Service Account Manager is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time:

  • Process orders and order changes
  • Process samples
  • Process customer returns/refusals/complaints
  • Continually communicate with other departments regarding process improvements or other issues that arise
  • Interpret and implement proper customer pricing to ensure accurate invoicing
  • Serve as a back-up for other Account Managers
  • All other duties as assigned

Experience, Skills and Abilities: 

  • Associate Degree in related field preferred
  • Minimum of three years’ experience in a related customer service or account manager field
  • Exceptional customer service skills
  • Ability to multitask
  • Ability to write standard documentation and effectively present information to other employees in the organization
  • Ability to deal with problems involving several concrete variables in standardized situations

Hours/Employment Type: Full time

Salary/Wages: Based on experience

How to Apply: Visit our online jobs board

Questions? Please contact Katie Friedeman, jobs@winonafoods.com, (920) 593-6171