Customer Service Representative

Career Opportunities ,

Job Title: Customer Service Representative

Company: ALPMA USA

Location: Milwaukee, WI

Description: ALPMA USA is looking for a Customer Service Representative to support its existing and future customers. This position will work closely with the ALPMA USA Field Service Technicians and customers in organizing and supporting service interventions and new equipment installations.

Responsibilities of the Customer Service Representative are:

  • Prepare service interventions offers, order confirmation and invoices
  • Prepare spare parts offers, order confirmation and invoices
  • Prepare equipment offers, order confirmation and invoices
  • Organize information and communication flow between the customers, ALPMA USA and ALPMA Germany
  • Track service and installation parts and communicate their position to applicable parties
  • Follow up communications with customers and ALPMA Germany for information
    • Delivery and lead time information
    • POs
    • Missing parts
    • Misc.
  • Trade show registration and organization
  • Capability of lifting 15 pounds while standing, bent 45deg at the waist.
  • Capability of lifting up to 25 pounds on a frequent basis and up to 75 pounds on an occasional basis. Two or more employees complete lifts of greater than 75 pounds.

Experience, Skills, and Abilities: 

Hours/Employment Type: Full Time

Salary: $55,000 - $60,000

How to Apply: Visit our online posting

Questions? Please contact Vincent Lease (608) 330-3278