IT Services Advisor–Hull, IA

Career Opportunities ,

Job Title: IT Services Advisor–Hull, IA

Company: Agropur

Location: Hull, Iowa

Description: The IT Services Advisor is responsible for providing technical support and resolving incidents/requests for end-users across the US as a member of the US IT Plant Support group.

  • Resolve incidents/requests to ensure user satisfaction, eliminate downtime and prevent cost overruns in a timely manner.

  • Install, configure, maintain and troubleshoot a wide range of hardware and software issues.

  • Isolate, reproduce and analyze complex or escalated support issues through to resolution, either via assignment or direct ownership depending on severity.

  • Maintain inventory at location and ensure inventory procedures are being respected.

  • Communicate on a timely basis with supervision, management and/or end-users regarding issues, failures, upgrades or replacements to ensure understanding and planning.

  • Oversee work and performance of IT subcontractors. Ensure that company standards are being met and work is being completed to the highest level.

  • Deal with escalations and complaints quickly while reinforcing SLAs to manage end-user expectations.

  • Keep good communication with end-users and provides ongoing training.

  • Maintain up-to-date reference documentation in the TI SharePoint site and Agronet.

  • Identify and communicate areas for improvement. Help implement these changes.

  • Support and help maintain production environments. (where applicable)

  • Establish good communication with plant leadership to ensure IT needs are being met.    

  • Support IT standards and help the IT Department recognize where they need to be added.

  • Work in partnership with plant automation teams to build strong IT and OT synergy.

Experience, Skills and Abilities: 

  • The Requirements (Minimum Qualifications):
    • Bachelor’s Degree in Computer Science or related field required.

    • Equivalent combination of education and/or experience may be considered.

    • Minimum three (3) years of relevant experience as a technical advisor required.

  • The Extras (Preferred Qualifications):
    • Experience in a plant/manufacturing environment preferred.

Hours/Employment Type: Full Time

Salary: N/A

How to Apply: Please visit our online posting.

AA/EEO – Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity