Service Coordinator-Dispatcher

Job Title: Service Coordinator-Dispatcher

Company: Bassett Mechanical 

Location: Menomonee Falls, WI 

Description:

• Develop, maintain, and modify work schedules for service technicians in accordance with contractual agreements.
  
• Maintain a proactive approach in projecting workload by actively balancing preventative maintenance, project, repair, and emergency work.
  
• Understand and prioritize customer urgency and update required customer information.
  
• Manage service technician on-call schedules for designated territories.
  
• Maintain continuous communication with the supervisors, service technicians and project sales.
  
• Keep supervisors informed of work progress, customer relations, field personnel relations, scheduled/unscheduled time off.
  
• Respond to, build, and maintain rapport with internal and external customers, vendors, and co-workers.
  
• Promote the service department and provide support to sales and special projects.
  
• Establish and follow through on a personal professional development plan as developed and agreed upon with supervisor.
  
• Misc. shipping and receiving duties if needed.
  
• Responsible for additional projects as assigned by Supervisor.
  
• Support and maintain a Lean and safe work environment. 

Experience, Skills and Abilities: 

• 2 year post high school education or equivalent work experience in related role.
• Excellent customer service skills and ability to coordinate internal and external customer needs.
• Previous customer service experience in an office environment required.
• Proven verbal communication skills and knowledge of standard office procedures.
• Strong typing and computer skills. Previous experience with Microsoft Excel, Word, and Outlook. Excel experience is particularly helpful and ability to learn new computer programs and systems is required.
• Excellent telephone skills using established company protocol.
• High attention to detail and follow through.
• Excellent planning & organization skills and willingness to be flexible as situations arise.
• High energy—ability to multi-task under high pressure situations and think quickly on one’s feet.
• Previous scheduling experience for a group of people is ideal, but not required for level I Service  Coordinator.
• Ability to pick up on technological tools (texting, etc.) and utilize them within the scheduling and dispatching process. 

Hours/Employment Type: Full Time

Salary/Wages: Negotiable

How to Apply: Visit our online posting.

Questions? Please contact Tracey McGuire at tracey.mcguire@bassettmechanical.com, (920) 462-1896